Privacy policy: This privacy policy sets out the way that Flicket Limited (we, us, or our) complies with the requirements of privacy laws, codes and regulations in New Zealand (Privacy Laws), and governs how we collect, use and protect any personal information you provide to us, whether online, via phone, text, email, in letters or in other correspondence.
This privacy policy explains:
∙ what information we may collect about you and how we store that information;
∙ how we will use and store information we collect about you;
∙ when we may use your details to contact you;
∙ whether we will disclose your details to anyone else;
∙ your choices regarding the personal information you provide to us; and
∙ the use of cookies on the our website and how you can exercise your choices in relation to those cookies.
Please note that New Zealand's Privacy Laws may differ from your home country's privacy laws.
The information we collect
We may collect information about you (such as your name, address, telephone number, e-mail address, etc.) through:
∙ you contacting us directly;
∙ providing goods or services to you (where relevant);
∙ provided by you as a user of our ticketing services; and
∙ you filling out a form on our website, including a 'Contact Us' form.
If you enter your contact details in one of our online forms, we may use this information to contact you even if you don't 'send' or 'submit' the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.
If you provide us with personal information about another person, you should obtain their consent to do so, having informed them of this privacy policy where appropriate.
We automatically collect certain non-personally identifiable information when you visit our website (such as the type of browser you are using, the type of operating system you are using, and the domain name of your internet service provider).
How we use this information
We will use your personal information for a number of purposes including the following:
∙ in relation to any correspondence you have entered into with us;
∙ to provide any goods or services to you (where relevant);
∙ for internal administration purposes;
∙ for marketing purposes where you have specifically consented to receive marketing communications from us (see below);
∙ to provide you with information about our activities or online content you have agreed to receive;
∙ to personalise the way our content is presented to you;
∙ To verify your identity if you need help with getting access with one of our services;
∙ To process any transactions that you might make on our website or associated services;
∙ To help provide any other services that you have requested;
∙ To contact you in case of a cancellation or a change in event details;
∙ to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries; and
∙ For any other purposes for which you have given permission.
We use non-personally identifiable information to analyse usage of our website (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our site. Any data gathered will be shared, if appropriate, with any third parties who provide services to us or on our behalf.
Will I be contacted for marketing purposes?
We will only contact you for marketing purposes where you have provided us with your consent to do so. You can opt out of receiving electronic marketing messages at any time by contacting us, or by using the unsubscribe facility contained in the relevant messages.
Sharing and disclosure of personal information
We will only use your information for the purposes for which it was obtained. We may share your personal information with any of the following: other entities in our group, our professional advisors, legal tribunals and courts, promoter and/or the venue of the event you are booking tickets to, and any of our third party service providers (including web services and cloud storage/hosting providers) where that disclosure is reasonably required to fulfil any purpose for which your personal information was collected.
We may also disclose personal information where:
∙ we are required to do so by law;
∙ you have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
∙ we are otherwise permitted to do so under Privacy Laws.
For the purposes set out above we may transfer personal information to parties located in other countries (some of which may not have an equivalent level of data protection laws as those in New Zealand). Before transferring any personal information to an overseas recipient, we take steps that are reasonable in the circumstances to ensure the overseas recipient complies with the principles contained in New Zealand Privacy Laws or is bound by a substantially similar privacy scheme unless you consent to the disclosure or it is otherwise required or permitted by law.
Security of information
We hold personal information in accordance with Privacy Laws.
We are committed to keeping personal information secure. We will use all reasonable precautions to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
We cannot guarantee the privacy of personal information that you transmit over the internet or that may be collectable in transit by others (including contractors who provide services to us).
How you can access or correct your personal information
You have a right to request access to, and correction of, personal information we hold about you by contacting us at the details in the 'Contact Us' section below. Your request will be dealt with in accordance with Privacy Laws.
The accuracy of the information we hold about you is important. Please advise us if your personal information changes to help in ensuring that the information we hold is up to date, complete and relevant.
Collection of information by others
Our Website contains links to other sites and you should consult the other sites' privacy notices. Their information practices may be different than ours and we have no control over information that is submitted to, or collected by, these third parties. We cannot accept any responsibility or liability for the privacy practices of third party websites and your use of those websites is at your own risk.
Secure Online Payments
As a standard policy, we do not store credit card details for the security of our users.
When making a purchase through our website or associated services, your credit card details are securely processed using Stripe or Payment Express, which are both PCI-compliant internet payment gateway providers. Transferred data is encrypted over an SSL connection to ensure all transactions are transmitted securely.
We recommend that you also use best-practice precautions when accessing the internet via public Wi-Fi networks or shared computers to keep your payment information as secure as possible
Cookies: Cookies are small text files on your device. They are made by your web-browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to our website's server.
We may use cookies on our website to help us remember the information you enter, by passing a unique identification between your device and the website that identifies you. This means that as you use the website we can relay any information you have entered earlier back to you at a later time.
Other cookies and authentication tokens may be used to help us tailor services or to deliver information to you that may be more relevant or interesting to you. We may use automated devices and applications to evaluate usage of our website. We use these tools to help us improve our website's performance and user experiences.
Where cookies hold any personal information, those cookies will be handled in accordance with this privacy policy.
If you choose to disable or block cookies, parts of our website may not function as intended, or at all. Cookies can be disabled or blocked through your browser settings.
Changes to our Privacy Policy
We reserve the right to revise our privacy policy, or any part of it, from time to time. Please review the policy periodically for changes.
Contact us: If you have any questions or concerns about this privacy policy please contact us at support@flicket.co.nz. If you decide that we should no longer hold any of your personal data, or wish to change the use to which any such data can be put, please contact us.
ALPS VERSION:
TERMS & CONDITIONS
1.1 These terms and conditions may be subject to change at any time, without notification by Rhythm and Alps.
1.2 Terms and conditions for the purchase of tickets will be available at the time of purchase through the designated sale agent. If in the event of their terms and conditions being in conflict with these terms and conditions or making no specification on a matter, these terms and conditions will be considered superior and will apply.
INTELLECTUAL PROPERTY
2.1 The names ‘Rhythm and Alps’ and ‘R&A’ are registered trademarks and may not be used unless explicit written consent is provided by the relevant party.
2.2 Pictures and content contained within both websites is also the property of rhythm and alps, and may not be duplicated or used without their written and explicit consent.
GENERAL CONDITIONS OF ENTRY
3.1 By purchasing tickets for Rhythm and Alps, you are agreeing to abide by their respective terms and conditions, including conditions of entry. Violating these conditions of entry may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate.
3.2 Rhythm and Alps are strictly R18 events and consequently in accordance with New Zealand liquor licensing laws we will only permit entry with these three valid forms of identification:
HANZ 18+ ID card
New Zealand drivers licence
Passport (must be current)
3.3 There will be no exceptions made to this policy in accordance with New Zealand law, with the name on the id needing to exactly match the name on the e-ticket at time of purchase. Attendees who do not present the valid form of identification will be asked to leave and escorted off-site if required, with no refunds provided.
3.4 If changes are made to New Zealand liquor licensing requirements, these conditions of entry will subsequently be amended.
3.5 All attendees on-site must comply with all official directives in the event of emergency evacuations or situations.
3.6 Those believed to be attempting to contravene these regulations, or assist others in breaking these conditions of entry (including admittance of those without valid tickets or wristbands) will be denied access to the site, and referred to the New Zealand Police if required.
3.7 All attendees on-site must have a valid form of admittance, which must constitute one of the following forms (but not limited to):
Valid and non-redeemed ticket prior to admittance
Valid attendee wristband accreditation once on-site
Valid media/other authorised person accreditation
3.8 Wristbands and other forms of accreditation on-site are designed to be secure and non-removable (without destroying the wristband). Any attempts by attendees to manipulate or interfere with their wristbands will be construed as an attempt to contravene these conditions of entry, and may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate.
3.9 In cases where there is a valid reason (at the discretion of Rhythm and Alps staff) why the wristband has been damaged or removed, the right is reserved to charge for a replacement wristband.
3.10 All attendees must comply with the directives of Rhythm and Alps staff. Failure to do so may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate.
3.11 Attempts to damage property of other attendees, or Rhythm and Alps may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate. Additionally, attempts will be made to recover costs if appropriate.
3.12 By attending these events you are providing perpetual permission to be filmed, photographed or used in any promotional material by Rhythm and Alps.
3.13 Rhythm and Alps take no responsibility for personal items on-site, including tickets.
3.14 Rhythm and Alps are open air events in rural venues. Consequently, entry is at the attendee’s own risk and attendees assume that there may be risks inherent in admission to the venue. Both events and owners of the venues will not be held responsible in the event of any injury, loss or damage sustained entering the venue, including the entry of private vehicles into on-site or adjacent car-parking facilities.
3.15 It is strictly forbidden to walk along designated bus and state highway areas between Rhythm and Alps and other areas. This practice is extremely dangerous for the individual, buses and other traffic, and may result in immediate removal of festival wristband or referral to the New Zealand Police.
3.16 If at any point you feel that you or others’ health or safety is threatened, you should contact the nearest security guard. In addition, first aid staff will be positioned onsite who can be contacted by security.
3.17 Any attempts to misrepresent oneself as a member of security, staff, or other personnel through the use of high-visibility clothing or making statements as such will be considered a serious offence and the party will be immediately ejected from the event.
RHYTHM AND ALPS CONDITIONS OF ENTRY
4.1 Rhythm and Alps will not permit the entry of attendees who break the following conditions of entry and will eject those who break these rules, at their discretion without warning with no refunds provided. Items deemed to be in violation of these conditions of entry will be confiscated and not returned.
The conditions of entry are:
No alcohol is allowed to be brought in to the festival venue and campground.
No anti-social or threatening behaviour to other festival attendees or staff, or behaviour deemed to be in violation of the intent of these terms and conditions.
No misrepresentation as a member of staff or security or attempt to enter restricted areas.
No construction or attempts to do so of any form of fire or bonfire or use of naked flame
No gross intoxication
No animals on-site
No use of illicit drugs or illegal substances
No attempt to bring into the venue any of the following items (but not limited to):
Illegal drugs or substances
Fireworks
Weapons
Lasers
Any forms of glass, including glass containers and/or drinking vessels
BBQs or cookers of any sort
Inappropriate drinking apparatuses such as funnels, bongs, scrumpy hands etc
Material to construct fires or weapons
Other dangerous items
Attendees must allow authorised staff to search their clothes, bags, containers or other possessions for items in violation of these conditions of entry.
Participating in dangerous activities such as aggressive dancing, stage diving, crowd surfing or climbing may result in denial of entry, immediate ejection, or referral to the police if deemed appropriate.
RHYTHM AND ALPS CAMPGROUND CONDITIONS OF ENTRY
5.1 R&A campgrounds will not permit the entry of attendees who break the following conditions of entry and will eject those who break these rules at their discretion without warning, with no refunds provided. Items deemed to be in violation of these conditions of entry will be confiscated and not returned.
The conditions of entry are:
No anti-social or threatening behaviour to other festival attendees or staff, or behaviour deemed to be in violation of the intent of these terms and conditions.
No misrepresentation as a member of staff or security or attempts to enter restricted areas
No construction or attempts to do so of any form of fire, bonfire or use of naked flame
No gross intoxication
No animals on site
No use of illicit drugs or illegal substances
No attempt to bring into the venue any of the following items (but not limited to):
Illegal drugs or substances
Fireworks
Weapons
Lasers
Any forms of glass including glass containers and/or drinking vessels
BBQs
Inappropriate drinking apparatuses such as funnels, bongs, scrumpy hands etc
Material to construct fires or weapons
Other dangerous items
Attendees must allow authorised staff to search their clothes, bags, containers or other possessions for items in violation of these conditions of entry.
Food can be brought into the campground, although no cooking facilities are provided. R&A management reserve the right to confiscate any food items they deem may contain alcohol or other banned substances.Non-alcoholic sealed drinks are permitted and all non-sealed drinks will be confiscated. R&A management reserve the right to confiscate any liquids they deem may contain alcohol or other banned substances.
Participating in dangerous activities such as aggressive dancing, stage diving, crowd surfing or climbing may result in denial of entry, immediate ejection or referral to police if deemed appropriate.
While reasonable care will be taken, Rhythm & Alps and the owner of the festival site will accept no liability for any injury or damage that may result in injury or damage to campers and / or their property. If you do suffer injury, by agreeing to these terms and conditions you waive your right to issue or instigate legal proceedings to recover compensation for injury, damage or both.
TICKET REFUNDS, SALES AND EXCHANGES
6.1 R&A have a strict no refunds policy, if you deem that you have a legitimate reason to ask for a refund, this will be reviewed. It is however unlikely that this will result in any kind of funds being transferred back to the ticket purchaser.
6.1b All attendees acknowledge that, as at the time of ticket purchase, there is a respiratory illness outbreak caused by a novel coronavirus (COVID-19) that is impacting various regions globally. The attendees agree that where it is impossible or unreasonably impractical for the event to take place due to any cause or event in connection with the COVID-19 pandemic that is not reasonably within the control of the event then the Performance will be cancelled and the event and attendee shall have no further liability to each other, and the event will refund any monies paid to the attendees less any reasonable administration and cancellation costs up to and not exceeding 50% of the gross ticket price.
6.2 Rhythm and Alps are all weather events, and will not be cancelled in the event of adverse weather. Efforts will be made to adjust for adverse weather where possible.
6.3 In the event that the dates of the event are postponed, reasonable efforts will be made to advise ticket holders of the change in dates and how tickets can be redeemed on the amended dates.
6.4 Tickets purchased for Rhythm and Alps are the events, not for specific artists or acts. Both events reserve the right to withdraw, replace or substitute acts, and make changes to the program and / or timetabling where required. No refunds will be provided if an act is changed, cancelled or length or content of the performance changed or truncated.
6.5 Tickets may not be used as part of promotional giveaways, or contests, sweepstakes or in exchange for service unless with the express written consent of Rhythm and Alps.
6.6 Tickets will only be permitted to be sold and transferred through authorized vendors at a time to be decided by Rhythm and Alps. As all tickets will be personalized e-tickets. Tickets that have not been transferred correctly to the paying party will not be able to be redeemed by the purchaser without the name transfer of the ticket, with no refund provided.
6.7 If the amount paid for a ticket is incorrect regardless of whether it was an error in price or otherwise communicated, Rhythm and Alps reserves the right to cancel that ticket and refund the amount paid. This will apply regardless of whether it was a human error or system malfunction.
6.8 In the event of a refund of any sort, the service fee component or other administrative charges in purchasing / delivering the ticket will not be refunded.
6.9 If tickets and / or wristbands are distributed via authorized postal or other means, Rhythm and Alps takes no responsibility for them once they have arrived. If they are lost, stolen or damaged, they will not be replaced or damaged wristbands permitted on-site.
6.10 In the event that liquor licensing laws are changed, the changes relevant will be notified to festival attendees. However, refunds will not be provided in this instance.
6.11 If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Rhythm and Alps will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
THIRD PARTY VENDORS
7.1 By using any third party vendors on-site, including but not limited to ticket agents, RFID technologies, or other vendors associated with Rhythm and Alps, you agreeing to abide by their terms and conditions and any associated responsibilities.
7.2 Rhythm and Alps will not be held responsible for the actions of third party retailers, or provide refunds in the event of a dispute.
PRIVACY INFORMATION, DATA COLLECTION AND FURTHER INFORMATION
8.1 When using the Rhythm and Alps website (or any other website associated with Rhythm and Alps operating as Rhythm and Alps Limited) and therefore agreeing to the sites terms and conditions, you are permitting rhythm and alps to collect the personal information provided in your ticket purchase.
8.2 Customers have a right under the New Zealand Privacy Act 1993 to see and correct any data held by Rhythm and Alps. Additionally, Rhythm and Alps will follow the safeguards specified in the above act to make sure that this information is only disclosed to and used for communication by individuals or companies as specified in these terms and conditions.
8.3 Personal information collected through the Rhythm and Alps website will be shared with the event promoter / organiser for the event you have purchased. They will communicate with you regarding the event and may provide additional information or offers on the event purchased. Communication outside these grounds will require your explicit approval, and any email communication can be opted out by the customer.
8.4 By agreeing with these terms and conditions, you agree that Rhythm and Alps may contact you in future for customer feedback, marketing and other events. You will be provided the option to unsubscribe from this service.
8.5 Any further questions on these terms and conditions or other matters should be directed to the appropriate party. The contact details are:
RHYTHM & ALPS LIMITED
PO BOX 797
WANAKA
NEW ZEALAND
info@rhythmandalps.co.nz